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Zendesk Talk
Software integration

Zendesk Talk

Connect Zendesk Talk to Cloud Group's cloud telephony and handle phone support seamlessly alongside your tickets.

What is Zendesk Talk?

Zendesk Talk is the built-in call center solution within the Zendesk support platform. It lets support teams handle phone conversations in the same place as their emails, chats and tickets, bringing all customer contact into a single overview.

By connecting Zendesk Talk to Cloud Group's cloud telephony, you bring your phone system and your support data together. Your agents see who is calling and which open tickets relate to them before they pick up, never have to register anything twice and can help faster and more accurately. That way you give every caller a smooth, personal service experience.

What does this integration deliver?

Telephony inside your support desk

Your support agents take calls without leaving Zendesk, so all customer communication comes together in one place.

Customer context on every call

Incoming numbers are matched to your Zendesk customers and their ticket history, so you instantly know who is calling and why.

Calls logged automatically

Every conversation is captured against the right contact, so no question gets lost and follow-up runs smoothly.

Request this integration

Contact your account manager to activate Zendesk Talk for your organization.

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