What is Zendesk?
Zendesk is a leading helpdesk platform that lets businesses track customer questions from multiple channels centrally in tickets. Support teams use Zendesk to route, answer and follow up on questions efficiently.
By connecting Zendesk to Cloud Group's cloud telephony, you bring your communication and your support tickets together in one place. Your staff see who is calling before they pick up, can dial out straight from Zendesk, and never have to register anything twice. You resolve questions faster and give each caller a personal, professional experience.
