What is ServiceNow?
ServiceNow is an enterprise platform for IT service management and digital workflows. Organisations manage incidents, service requests, changes and business processes within a single environment that connects teams and departments.
By connecting ServiceNow to Cloud Group's Cloud telephony you bring your communication and your service data together. On an incoming call you immediately see who is calling and which request it relates to, can dial out directly from ServiceNow and no longer need to log calls by hand. This makes every request faster and keeps follow-up complete.
