What is Neoforce?
Neoforce is IT service and asset management software that lets organisations manage incidents, tickets and their IT assets in one place. Service desks use it to follow up requests efficiently and keep their infrastructure mapped.
By connecting Neoforce to Cloud Group's cloud telephony you bring your communication and your service records together. Your staff see who is calling and which tickets are open before they pick up, can dial out directly from Neoforce and never have to log calls by hand. That helps callers faster and means you never lose the context of an incident.
