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MS Dynamics 365
Software integration

MS Dynamics 365

Connect your MS Dynamics 365 environment to Cloud Group's cloud telephony and give your team context on every customer call.

What is MS Dynamics 365?

MS Dynamics 365 is a broad suite of business CRM and ERP applications that lets organisations manage their sales, customer service, marketing and business processes. Companies use it to bring all their customer and business data together on one platform.

By connecting MS Dynamics 365 to Cloud Group's cloud telephony, you bring your communication and your customer data together. Your staff see who is calling before they pick up, can dial out straight from Dynamics, and never have to register anything twice. You save time on every customer interaction and give each caller a personal, professional experience.

What does this integration deliver?

Customer context on every call

Incoming numbers are automatically matched to your MS Dynamics 365 contacts, so you instantly know who is calling and which file it relates to.

Click-to-call

Start calls directly from a Dynamics 365 record. No more retyping numbers, fewer errors and faster follow-up.

Automatic call logging

Every conversation is logged against the right contact or deal, so your team always has a complete, up-to-date customer view.

Request this integration

Contact your account manager to activate MS Dynamics 365 for your organization.

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