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HaloPSA
Software integration

HaloPSA

Connect your HaloPSA platform to Cloud Group's cloud telephony and give your MSP team the right context on every call.

What is HaloPSA?

HaloPSA is a professional services automation (PSA) platform for managed service providers that lets them centrally manage tickets, contracts, projects and billing. It is used by MSPs that want to bring their entire service delivery together in one system.

By connecting HaloPSA to Cloud Group's cloud telephony you bring your phone system and your service administration together in one place. Your agents see which customer is calling before they pick up, can dial out straight from a ticket and no longer have to log calls by hand. This shortens handling time and keeps your time tracking and billing always accurate.

What does this integration deliver?

Customer and ticket context on every call

Incoming numbers are matched with your HaloPSA contacts, so your agent immediately knows which customer is calling and which tickets are open.

Call with one click

Start calls straight from a ticket or customer record. No more retyping numbers and faster handling of every request.

Automatic call logging and billing

Every call is linked to the right ticket, so your time tracking and invoicing always add up.

Request this integration

Contact your account manager to activate HaloPSA for your organization.

Schedule a call