What is Freshdesk?
Freshdesk is helpdesk software that lets support teams follow up on customer queries from various channels centrally, in the form of tickets. Companies use it to organise their customer service, set priorities and respond faster.
By connecting Freshdesk to Cloud Group's cloud telephony, you bring your support history and your telephony together in one place. Your agents see who is calling before they pick up, with the right tickets attached, can dial straight from Freshdesk, and no longer have to log calls twice. You help every customer faster and more precisely, with a file that is always accurate.
