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Dynamics Empire
Software integration

Dynamics Empire

Connect your Dynamics Empire social-housing software to Cloud Group's cloud telephony and give your staff context on every tenant call.

What is Dynamics Empire?

Dynamics Empire is a software solution for social housing, built on Microsoft Dynamics. Housing associations in the Netherlands use the platform to manage tenants, properties, lettings and financial processes in one central place.

By connecting Dynamics Empire to Cloud Group's cloud telephony, you bring your tenant data and your telephony together in one place. Your staff see who is calling before they pick up, can dial straight from the file, and no longer have to log calls twice. You help every tenant faster and more personally, with a file that is always accurate.

What does this integration deliver?

Tenant in view instantly

Incoming numbers are matched to your Dynamics Empire relations, so your staff know who is calling and which housing file it concerns.

Dial from the file

Start calls straight from a tenant or relation record in Dynamics Empire, without retyping numbers and with fewer errors.

Automatic call logging

Every call is recorded against the right relation, so your colleagues always have a complete picture of the contact with the tenant.

Request this integration

Contact your account manager to activate Dynamics Empire for your organization.

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